Artwork Approval Policy

Last updated: May 28, 2026

At RSMAT Printing Press, most printed products are custom-made according to the customer’s approved design, print file, size, quantity, material, and production specifications.

This Artwork Approval Policy explains the customer’s responsibility when reviewing and approving artwork or print files before production begins.

1. Customer Review Responsibility

Before printing starts, the customer is responsible for carefully reviewing and approving all artwork, design files, and order details.

This includes, but is not limited to:

• Text and spelling

• Phone numbers and contact information

• Addresses

• Names and company details

• QR codes and barcodes

• Colors

• Sizes

• Quantities

• Product specifications

• Layout and final artwork

• Cutting, folding, binding, and finishing details

Once the customer approves the final artwork or print file, RSMAT Printing Press considers the file approved for production.

2. Approval Before Production

Production starts only after the customer approves the final design, artwork, or print file and the order is officially confirmed according to the agreed order process.

Approval may be given through email, WhatsApp, website order confirmation, written message, or any other communication method used between the customer and RSMAT Printing Press.

After approval is received and the order is officially confirmed, the order may move to production and changes may no longer be possible.

3. Errors in Approved Files

RSMAT Printing Press is not responsible for errors that were present in the approved file or approved design.

This includes, but is not limited to:

• Spelling mistakes

• Incorrect phone numbers

• Incorrect addresses

• Wrong names or company information

• Incorrect QR codes or barcodes

• Missing information

• Low-resolution images

• Incorrect colors selected by the customer

• Wrong sizes or quantities confirmed by the customer

If the customer approves a file containing mistakes, any correction, reprint, or replacement may require additional cost.

4. Color Differences

Colors may appear differently on screens compared to printed materials due to screen settings, lighting, material type, printing method, ink behavior, and finishing options.

Minor color variations are considered normal in the printing process.

If exact color matching is required, the customer should request a physical proof, sample, or special color matching service before production, when available.

5. Print Tolerances

Minor production tolerances may occur during printing and finishing.

These may include small differences in:

• Cutting

• Folding

• Binding

• Color density

• Positioning

• Material behavior

• Final product size

Such minor variations are considered normal within professional printing standards.

6. File Quality

The customer is responsible for providing print-ready files when required.

Files should be high resolution and suitable for professional printing. Low-quality files, low-resolution images, or incorrect file formats may affect the final print result.

If RSMAT Printing Press identifies a clear technical issue before production, we may notify the customer when possible. However, final responsibility for approving the file remains with the customer.

7. Changes After Approval

Changes requested after artwork approval may not be possible if production has already started.

If changes are still possible, they may require:

• Additional design fees

• Additional production fees

• Additional time

• A new approval from the customer

RSMAT Printing Press will inform the customer if a requested change affects the cost or timeline.

8. Proofs and Mockups

Digital previews, mockups, or proofs are provided to help the customer review the design before production.

Mockups and digital previews are for visual reference only. The final printed product may differ slightly due to material, printing method, finishing, and production conditions.

9. Customer-Provided Content

The customer is responsible for ensuring that any logo, image, design, trademark, text, or file submitted to RSMAT Printing Press is legally owned by the customer or used with proper permission.

RSMAT Printing Press is not responsible for copyright, trademark, or intellectual property issues related to customer-submitted content.

10. Contact Information

If you have questions about artwork approval, file preparation, or print production, please contact us:

RSMAT Printing Press
Denizköşkler, Reşit Paşa Cd. No:27
Avcılar / İstanbul 34310
Turkey

Email: [email protected]
Phone / WhatsApp: +90 539 697 4053
Website: https://rsmat.net/