{"id":17,"date":"2023-12-08T22:02:04","date_gmt":"2023-12-08T22:02:04","guid":{"rendered":"https:\/\/rsmat.net\/?page_id=17"},"modified":"2026-06-08T12:20:29","modified_gmt":"2026-06-08T12:20:29","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/rsmat.net\/en\/refund_returns\/","title":{"rendered":"Refund &#038; Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-2ba963fd wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"2ba963fd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3bd982 elementor-widget elementor-widget-heading\" data-id=\"d3bd982\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return &amp; Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-115d2635 elementor-widget elementor-widget-heading\" data-id=\"115d2635\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">All you need to know<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-2042313f wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"2042313f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61c32c65 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"61c32c65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Return &amp; Refund Policy<\/h1><p>Last updated: May 28, 2026<\/p><p>At RSMAT Printing Press, most of our products are custom-made and printed according to each customer\u2019s approved design, size, quantity, and printing specifications. For this reason, returns and refunds are handled according to the conditions below.<\/p><h2>1. Custom Printed Products<\/h2><p>Custom printed products cannot be returned or exchanged after the customer approves the final design or print file and production has started.<\/p><p>This includes, but is not limited to, business cards, catalogs, brochures, stickers, packaging, bags, folders, printed stationery, and any other customized printed materials.<\/p><h2>2. Artwork and Design Approval<\/h2><p>Before printing starts, the customer is responsible for reviewing and approving all details in the design or print file, including:<\/p><ul><li><p>Text and spelling<\/p><\/li><li><p>Phone numbers and contact details<\/p><\/li><li><p>Addresses<\/p><\/li><li><p>Colors<\/p><\/li><li><p>Sizes<\/p><\/li><li><p>Quantities<\/p><\/li><li><p>Product specifications<\/p><\/li><li><p>Layout and final artwork<\/p><\/li><\/ul><p>Once the design or print file is approved by the customer, RSMAT Printing Press is not responsible for mistakes that were present in the approved file.<\/p><h2>3. Cases Eligible for Review<\/h2><p>A return, replacement, partial refund, or reprint may be considered only in the following cases:<\/p><ul><li><p>The final product has a clear production error caused by RSMAT Printing Press.<\/p><\/li><li><p>The printed product is significantly different from the approved specifications.<\/p><\/li><li><p>The order was damaged before or during delivery.<\/p><\/li><li><p>There is a clear shortage in the agreed quantity.<\/p><\/li><\/ul><p>Each case will be reviewed individually based on the order details and the evidence provided.<\/p><h2>4. Reporting a Problem<\/h2><p>If there is any issue with your order, you must contact us within 24 hours of receiving the order.<\/p><p>Please send clear photos or videos showing the issue, along with your order details, to:<\/p><p>Email: <a href=\"mailto:info@rsmat.net\">info@rsmat.net<\/a><br \/>WhatsApp \/ Phone: +90 539 697 4053<\/p><p>Claims submitted after 24 hours may not be accepted.<\/p><h2>5. Refunds and Reprints<\/h2><p>After reviewing the issue, RSMAT Printing Press may offer one of the following solutions depending on the case:<\/p><ul><li><p>Reprinting the affected item or part of the order<\/p><\/li><li><p>Partial compensation<\/p><\/li><li><p>Partial refund<\/p><\/li><li><p>Full refund, only if the issue is proven to be caused by RSMAT Printing Press<\/p><\/li><\/ul><p>Refunds, when approved, will be processed through the original agreed payment method or another payment method confirmed with the customer. Processing times may vary depending on the bank, transfer provider, or agreed payment method.<\/p><h2>6. Order Cancellation<\/h2><p>Orders can be cancelled before design work or production begins.<\/p><p>If design work, file preparation, or production has already started, cancellation may not be possible, or the cost of completed work may be deducted from the refund.<\/p><p>Once printing production has started, the order cannot be cancelled.<\/p><h2>7. Shipping Costs<\/h2><p>Shipping fees are non-refundable unless the issue was caused by RSMAT Printing Press.<\/p><p>If a return is approved, the return shipping method and cost will be agreed upon with the customer before any item is sent back.<\/p><h2>8. Contact Information<\/h2><p>For questions related to returns, refunds, order issues, or reprints, please contact us:<\/p><p>RSMAT Printing Press<br \/>Denizk\u00f6\u015fkler, Re\u015fit Pa\u015fa Cd. No:27<br \/>Avc\u0131lar \/ \u0130stanbul 34310<br \/>Turkey<\/p><p>Email: <a href=\"mailto:info@rsmat.net\">info@rsmat.net<\/a><br \/>Phone \/ WhatsApp: +90 539 697 4053<br \/>Website: <a href=\"https:\/\/rsmat.net\/\">https:\/\/rsmat.net\/<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-55f7116a wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"55f7116a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_top&quot;:&quot;waves&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-338e04ce e-con-full e-flex e-con e-child\" data-id=\"338e04ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc49d9d elementor-widget elementor-widget-heading\" data-id=\"bc49d9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Want To Know Our Payment Methods?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d5669fa elementor-widget elementor-widget-heading\" data-id=\"2d5669fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We Provide You With Different Options<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7038baf8 elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"7038baf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/rsmat.net\/payment-methods\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">know more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7dd82f6d e-con-full e-flex e-con e-child\" data-id=\"7dd82f6d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c03077d elementor-widget elementor-widget-image\" data-id=\"6c03077d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/rsmat.net\/wp-content\/uploads\/elementor\/thumbs\/Payment-Methods-qre7uaze52mkrjc2j0l1jyrygtsvl6cmiuix1o5tws.webp\" title=\"Payment Methods\" alt=\"Payment Methods\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy All you need to know Return &amp; Refund Policy Last updated: May 28, 2026 At RSMAT<\/p>\n","protected":false},"author":1,"featured_media":30330,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/rsmat.net\/en\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rsmat.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rsmat.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rsmat.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rsmat.net\/en\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":0,"href":"https:\/\/rsmat.net\/en\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rsmat.net\/en\/wp-json\/wp\/v2\/media\/30330"}],"wp:attachment":[{"href":"https:\/\/rsmat.net\/en\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}